Frequently Asked Questions (FAQ)

Card payments are processed securely at checkout, and PayPal is available as well. Payment is only ever taken on wifeydoll.com; we do not ask for bank transfers or payments through social media.

If you need to change or cancel an order, contact Wifeydoll as soon as possible. A Custom Order can be changed or cancelled before production begins; once production is underway, her confirmed configuration is locked. Ready-to-Ship orders may be changed or cancelled only before warehouse processing or dispatch. Any payment-processor fees on a non-quality cancellation are deducted from the refund amount actually received.

The timing rules and refund details are set out clearly in our Return & Refund Policy.

A confirmation email from [email protected] arrives within a few minutes of checkout. If you cannot find it, check your spam folder first, then write to us. Anything that asks you to pay again or to pay somewhere other than wifeydoll.com is not from us; How to Avoid Scams explains what to look for.

Yes. Every order ships in a plain box with no brand name, logo, or product description on the outside. Nothing on the package indicates what is inside.

Ready-to-Ship Dolls: Dispatched within 2–5 business days once inventory and delivery details are confirmed.

Custom Production Time: 15–20 business days for TPE models; 25–30 business days for silicone dolls (custom hair implants or bespoke makeup add 5–10 business days).

Shipping Time: 7–15 business days via Air Express; 15–25 business days via DDP sea/land routes.

For current production windows, delivery routes, and tracking details, please check our Shipping Policy,.

That depends on your country. Destinations on our tax-included shipping routes have nothing extra to pay on delivery; elsewhere, any duties or taxes are charged by your local customs office. The country list is in our Shipping Policy.

Because of the intimate nature of our companions, we can’t accept returns or exchanges once a doll has shipped. You can cancel within 8 hours of payment for a 95% refund, or within 24 hours for 80%; after that, or once production begins, cancellation is no longer available. If she arrives damaged, tell us within 48 hours with photos and we’ll resolve it under our Return & Refund Policy.

Let us know within 48 hours of delivery, with photos. Minor damage is usually handled with a repair kit, replacement parts, or a partial refund without sending anything back; serious damage is resolved with a replacement head, body, or companion, or a refund, and where a return is needed we cover the return shipping. Details are in our After-Sales Service Policy.

Yes. For covered quality issues within the after-sales period, we provide appropriate repair products and guidance on a case-by-case basis. If the damage is accidental or falls outside this window, we continue to support you with expert guidance. Additionally, you can consult our Doll Repair Guide for further restoration instructions.

TPE is softer to the touch and more affordable, but it is porous, so it needs more careful cleaning and powdering. Silicone is firmer, holds finer surface detail, and is easier to keep clean, at a higher price. Both are used across our collection; the TPE vs Silicone Guide compares them in depth.

Yes. Wifeydoll works only with manufacturers that have authorized us to sell their companions, and each one ships from the factory that produced her. Our authorization certificates are shown on the Authenticity & Authorization page.

Most full-size companions weigh between roughly 25 and 45 kg (55–100 lb), depending on height, body type, and material, and lighter builds are available on selected models. The exact weight is listed on every product page, and the Size & Weight Guide explains what different weights feel like to handle day to day.

Skin tone, eye color, wig, and head are the starting points, followed by body options such as standing feet, skeleton type, and fixed or removable inserts; selected silicone models add further choices like implanted hair. Everything available for a particular companion is listed on her product page, and the Custom Order Guide walks through each decision.

Choose your options on the product page and add her to your cart; the selections travel with your order. If you have a request that is not listed, write to us before ordering and we will confirm with the manufacturer whether it is possible.

Yes. A customized companion is made to order rather than taken from stock, so production begins only after your order is confirmed. If timing matters more than options, a ready-to-ship model from our US or EU warehouse is the faster route.

Warm water and a mild, pH-neutral soap are all you need. Pat dry with a soft towel, let her air-dry fully, then apply a light dusting of powder. Step-by-step instructions are in our Cleaning & Storage Guide.

Store her flat on a soft surface, or within a dedicated Flight Case for enhanced privacy. If supported by her specific model, you may also hang her using the neck or head hook. Ensure she is kept in a cool, dry place out of direct sunlight, with her limbs resting in a neutral position and free from pressure. To prevent staining, always dress her in light-colored clothing or use a protective cover, avoiding dark or unwashed fabrics.

Minor surface marks and small tears can typically be restored at home. Our Doll Repair Guide covers the majority of DIY repair steps; however, should you require more detailed instructions or video tutorials, you can always contact WIFEYDOLL. If you are unsure about the process, we recommend sending us a photo before attempting any fixes.