Shipping Policy & Discreet Delivery
Wifeydoll orders follow different timelines depending on whether the companion is made to order or already available from warehouse stock. This policy separates order processing, production, dispatch, and transit so you can see where the waiting time occurs before you submit an order.
Contents
- Quick Overview
- Order Processing
- Production Time
- Ready-to-Ship & US / EU Warehouse Orders
- Shipping Cost, Methods & Estimated Transit Time
- Discreet Packaging
- Tracking, Delivery Address & Signature
- Destination Availability, Customs, Duties & Seasonal Delays
- Shipping Issues & Delivery Support
- Frequently Asked Questions
- Related Resources
1. Quick Overview
The total delivery timeline has two separate parts: preparation before dispatch, and transit after dispatch. Custom Orders require production and a final photo confirmation before they ship. Ready-to-Ship products have already been completed and normally move to dispatch sooner once inventory is confirmed.
2. Order Processing
Orders are normally reviewed within two business days. Wifeydoll checks the order details, selected configuration, contact information, and destination before the order moves to production or warehouse preparation.
Order Flow
- Order review
- Production or warehouse preparation
- Final photo confirmation for made-to-order dolls
- Dispatch
- Tracking update
3. Production Time
Production time applies only to made-to-order products. The estimate begins after the order details are confirmed and may change when the selected model includes additional hand-finished options.
| Product Type | Estimated Production Time | Notes |
|---|---|---|
| TPE companion doll | 15–20 business days | Model and options may affect timing |
| Silicone companion doll | 25–30 business days | Complex configurations may need additional time |
| Implanted hair or custom makeup | Additional 5–10 business days | Applies when selected and supported by the model |
When production is complete, Wifeydoll provides final product photos for made-to-order dolls. Shipment is arranged after you confirm the completed configuration.
4. Ready-to-Ship & US / EU Warehouse Orders
Ready-to-Ship means the product has already been made and is held in a local warehouse. US and EU warehouse in-stock dolls fall into this category when the listed stock is available at the time of order.
Fixed Configuration
A warehouse doll ships in the configuration shown on the product page or confirmed before payment. Skin tone, eyes, wig or hairstyle, makeup, body configuration, and installed functions cannot be changed after the order is placed. If you need model-supported changes, select a Custom Order instead.
| Point | Ready-to-Ship | Custom Order |
|---|---|---|
| Production | Already completed | Begins after confirmation |
| Configuration | Fixed | Model-supported choices |
| Dispatch | Usually sooner after stock confirmation | After production and photo confirmation |
| Availability | May change before payment | Not dependent on warehouse stock |
Note: Warehouse availability can change before payment and should be confirmed at the time of order.
5. Shipping Cost, Methods & Estimated Transit Time
Shipping Cost
Standard shipping is free on companion doll orders to every destination Wifeydoll currently serves. Remote areas, including Alaska, Hawaii, Puerto Rico, and remote addresses in Australia, may need a different route or carry an additional charge. Wifeydoll confirms the available shipping method and any extra cost before payment.
Shipping Methods
Wifeydoll selects the route according to destination, warehouse location, product type, customs requirements, and current logistics availability. Depending on the order, transportation may be express courier, air freight, delivered-duty-paid (DDP) air service, or sea freight on selected routes.
| Shipping Route | Typical Transit Range* | Customs Handling |
|---|---|---|
| Express or air | About 7–15 business days | Buyer clearance may be required on some routes |
| DDP air | About 15–25 business days | Duties handled according to the confirmed route |
| Sea freight (selected routes and remote areas) | About 40–60 business days | Route-specific |
*Remote areas, customs review, carrier transfers, peak-season capacity, and holidays can extend delivery time.
6. Discreet Packaging
Companion dolls ship in plain outer packaging with no product images or product names on the outside of the parcel. The sender name and shipping documents are kept as neutral as the route and carrier permit.
7. Tracking, Delivery Address & Signature
Tracking Updates
After final photo confirmation for a made-to-order doll, Wifeydoll arranges shipment and normally provides the tracking number within 48 hours. Ready-to-Ship orders receive tracking once warehouse dispatch is completed.
Tracking can be checked on the carrier website, through a multi-carrier service such as 17TRACK, or on our Track Your Order page.
Delivery Address
Confirm that the delivery address is complete and accurate before dispatch. A street address is required; parcels of this size cannot be delivered to PO boxes. If the address needs to change after the parcel has shipped, contact Wifeydoll as soon as possible. Whether a change is possible depends on the carrier and the stage of transit.
Signature on Delivery
A signature is not required by default. If you would like the carrier to collect a signature at delivery, add a request in the order notes at checkout or contact Wifeydoll before dispatch.
8. Destination Availability, Customs, Duties & Seasonal Delays
Shipping availability and customs handling vary by destination. Some routes include duty-paid delivery, while other destinations require the recipient to complete customs clearance or pay local taxes. Wifeydoll confirms the available route based on the destination and product configuration.
Customers in destinations with special import rules, remote-area surcharges, weight limits, or unclear transport channels should contact Wifeydoll before payment. Products with batteries or electronic functions may also require a different route from products without batteries.
Duty-Paid Routes for Products Without Batteries
For products without batteries, Wifeydoll may use a duty-paid route for the destinations listed below when that route is available. The available route is confirmed according to destination, product configuration, weight, and current logistics conditions.
| Region | Destinations with a currently available duty-paid route |
|---|---|
| Americas | United States |
| Europe | United Kingdom, Germany, France, Poland, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Hungary, Greece, Latvia, Czech Republic, Slovakia, Slovenia, Finland, Monaco, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Croatia, Ireland, Romania* |
| Asia | Japan, Singapore, Thailand, Hong Kong, Macau, Taiwan |
*Romania and some Eastern European destinations may require secondary customs clearance by the recipient.
Recipient-Managed Customs & Taxes
Customers in Canada, Norway, Switzerland, South Africa, and other destinations where a duty-paid route is not available may need to complete customs clearance and pay local duties or taxes. A small number of destinations cannot currently be served because of local import restrictions. For countries not listed above, contact Wifeydoll before payment to confirm whether a transport channel is available and how customs will be handled.
Carriers & Route Assignment
Depending on the destination, parcel weight, warehouse, and confirmed shipping route, an order may be handled by UPS, FedEx, DHL, or another logistics provider appropriate to the route.
Peak Logistics Period
International logistics can slow from mid-November through February because of year-end holidays, Christmas demand, Lunar New Year schedules, and reduced carrier capacity. Sea routes are generally more sensitive to these seasonal delays.
9. Shipping Issues & Delivery Support
If a shipment is delayed, misdirected, or returned, contact Wifeydoll with the order number and tracking number. Our team reviews the available carrier information and assists with the next step.
Tracking Has Not Updated
Tracking may pause during customs clearance, carrier transfers, or long-distance transit. If there is no update for an extended period, Wifeydoll can request a status check from the carrier.
Lost or Misdelivered Packages
If a package appears to be lost or delivered to the wrong location, Wifeydoll reviews the tracking record and contacts the logistics provider for further confirmation.
Tracking Shows Delivered, but the Package Is Missing
Check the delivery area, front desk, household members, and nearby safe locations first. If the package still cannot be found, contact Wifeydoll so the delivery record can be reviewed.
Damaged on Arrival
If the outer carton arrives visibly damaged, photograph it before opening and keep the packaging. Contact Wifeydoll with your order number within three days of delivery. Product condition after delivery is handled under the After-Sales Service.
Returned or Refused Shipments
A shipment may be returned because of an incomplete address, unsuccessful delivery, refusal, or unresolved customs requirements. Wifeydoll confirms the return status before explaining the available redelivery or support options.
Factors That May Affect Delivery
International delivery may be affected by weather, customs inspections, local holidays, regulatory changes, or carrier disruptions. These circumstances may extend transit time or affect tracking updates. Wifeydoll follows each shipment and works with our logistics partners to help it arrive safely.
10. Frequently Asked Questions
Will I need to pay customs duties or taxes?
It depends on the destination, product configuration, and confirmed route. For products without batteries, duty-paid routes are currently available to the United States and the European and Asian destinations listed in Section 8. Canada, Norway, Switzerland, South Africa, and some other destinations may require recipient-managed clearance and local taxes. If customs handling matters to your decision, contact Wifeydoll before payment.
Can I choose the shipping method myself?
Routes are assigned by Wifeydoll according to the destination and product. If you have a preference, for example air instead of sea for a remote area, contact Wifeydoll before payment. An alternative route may carry an additional charge, which is quoted before you decide.
Do I need to be home to receive the parcel?
Not necessarily. A signature is not required by default, so the carrier may leave the parcel at the delivery address. If you prefer signature confirmation, or would rather collect the parcel from a carrier pickup location, add a note at checkout or contact Wifeydoll before dispatch.
11. Related Resources
- Custom Order Guide — Compare supported personalization and production steps.
- Ready-to-Ship Collection — Review currently available warehouse models.
- Track Your Order — Check the status of a shipment with your order number.
- After-Sales Policy— Review coverage after delivery.
- Contact Wifeydoll — Confirm route, inventory, customs, or order status.