Return & Refund Policy
Last updated: September 9, 2026
Contents
- Return & Refund Policy at a Glance
- Returns After a Doll Has Been Opened or Used
- Custom Sex Doll Returns After Production Begins
- Privacy & Resale Policy
- Arrival Damage or Defects Reported After Delivery
- If Your Configuration Is Out of Stock
- Refund Amount and Payment Processing Fees
- Frequently Asked Questions
- Contact and Next Step
Bringing a bespoke companion into your private life is a deeply personal decision. To protect strict hygiene, personal privacy, and the new condition every Wifeydoll customer expects, this return policy explains what may be available at each stage of an order, from pre-production cancellation to arrival inspection and eligible refund processing.
Companion dolls are intimate products, often prepared around confirmed personal choices. Please review this page before checkout so the hygiene limits, cancellation window, delivery reporting period, and payment-processing rules are clear before your order begins.
If anything is unclear, feel free to reach out through our online chat or contact page.
1. Return & Refund Policy at a Glance
Wifeydoll reviews return and refund requests by order stage, product condition, and the reason for the request. The table below gives the clearest next step for the most common situations.
| Situation | What Wifeydoll Can Arrange | Next Step |
|---|---|---|
| Custom Order before production | Refund percentage depends on how soon you cancel – see the refund schedule below. | Contact Wifeydoll with the order number and checkout email. |
| Custom Order after production begins | The order continues under the confirmed configuration; non-quality cancellation or refund is not available. | Contact Wifeydoll with the order number if you need the current production or delivery status. |
| Doll opened or used | Opened or used dolls cannot be returned or exchanged for hygiene and privacy reasons. | For an arrival issue, pause before use, keep the condition unchanged, and contact Wifeydoll promptly. |
| Damage or defect found at delivery | Wifeydoll evaluates reports submitted within 48 hours once clear photos or videos are received. | Keep the packaging and provide photos or video with the order number. |
| Pre-shipment review (Custom Orders) | Wifeydoll shares a final visual preview for your confirmation before arranging shipment. | Compare every confirmed option and raise visible differences before approving shipment. |
| Approved pre-production cancellation | The refund is based on the amount Wifeydoll actually received, after non-refundable payment or intermediary fees. | Contact Wifeydoll with the order number and payment method to confirm the expected settlement. |
| Selected configuration temporarily unavailable | A comparable alternative may be offered with any price difference reviewed, or a full refund is available. | Contact Wifeydoll with the order number to review the available options. |
2. Returns After a Doll Has Been Opened or Used
A companion doll is a deeply personal product created for individual ownership. Once the companion has been used, Wifeydoll cannot accept a return or exchange. This limit protects hygiene, privacy, and the assurance that each customer receives a new, sealed companion.
Because size, weight, body proportions, material feel, and facial styling are personal expectations, requests based on preference changes after delivery fall outside this policy. Review measurements, material guidance, product photos, selected options, and pre-shipment records carefully before approving shipment.
If an issue is visible during delivery inspection or unboxing, pause before using cleaning or repair products. Keep the packaging and affected area in their original condition, then contact Wifeydoll with the order number and clear photos or video.
3. Custom Sex Doll Returns After Production Begins
A custom order may only be cancelled before production begins. Once underway, your companion is strictly made to order based on your confirmed configuration. Because each doll is individually crafted for you, non-quality cancellation or refund requests are no longer available once production starts.
For eligible order cancellations, refunds are processed according to the following tiered structure:
| Time Since Order Placed | Refund Available |
|---|---|
| Within 8 hours of payment | 95% refund |
| Within 24 hours of payment | 80% refund |
| After 24 hours, or once production has begun | Not available for non-quality reasons, though specific situations may be reviewed case by case |
The options shown in your order confirmation become the production reference. Keep that confirmation available for the pre-shipment review, where finished photos or video may be used to compare the confirmed head, body, skin tone, makeup, hair, selected functions, and included items.
4. Privacy & Resale Policy
Every Wifeydoll customer should receive a companion doll that is new, sealed, and not previously owned. Out of respect for personal hygiene, discretion, and brand ethics, Wifeydoll does not place returned or used companion dolls back into active inventory for resale.
In line with this principle, our warranty and after-sales support extend only to the original owner. We do not provide service, repairs, or replacement parts for any resold or pre-owned Wifeydolls.
5. Arrival Damage or Defects Reported After Delivery
Arrival Inspection and Wifeydoll Support. If your companion arrives with visible physical damage, missing items, a supported optional feature that does not work as expected, or a specification that differs from the approved pre-shipment or confirmed order record, contact Wifeydoll within 48 hours of delivery.
To help Wifeydoll review the concern smoothly, keep all original shipping materials, sealed-carton photos, shipping label photos, full-view product photos, close images of the issue, and an unboxing video or sequential photos when available. Evidence requirements and the review process are explained in the After-Sales Service Policy.
If tracking shows a delivery you did not receive, please file a claim with the shipping carrier and let Wifeydoll know as soon as possible. Wifeydoll will help you follow up on the status.
6. If Your Configuration Is Out of Stock
If the configuration you ordered is temporarily out of stock, Wifeydoll offers two options: replacement with a different companion, with any price difference refunded or adjusted plus a small additional compensation, or a full refund of the order amount.
For an in-stock item that has not yet shipped, you are welcome to contact Wifeydoll to check whether an exchange for a different item is possible. Any price difference or related costs will be applied as needed.
7. Refund Amount and Payment Processing Fees
Refund Transparency and Payment Processing Fees.For approved non-quality cancellations before production begins, refunds are issued based on the original order total according to the applicable percentage, minus any non-refundable transaction fees retained by the payment gateway (such as PayPal). These processing fees are charged by the payment provider, not Wifeydoll.
Transaction surcharges retained by third-party payment providers such as PayPal, or processing fees charged by intermediary banks or payment platforms, are not returned to Wifeydoll and may be deducted from the final refund amount.
Once a refund is approved, it generally reaches you within 6-10 business days for a credit or debit card, or within 7 business days for PayPal. If it has taken longer than expected, please feel free to reach out and Wifeydoll will help confirm the status.
8. Frequently Asked Questions
How does the return policy work if my expectations change?
The return policy does not cover change-of-mind requests. A later preference for a different appearance, size, weight, body proportion, or material feel is not eligible for return, so review specifications, photos, options, and pre-shipment records carefully before approving shipment.
How does the opened package return policy work?
Opened or used dolls are not eligible for return or exchange for hygiene and privacy reasons. If you notice an issue during unboxing, pause before use and contact Wifeydoll with clear evidence.
How does Custom Order cancellation work?
Custom Order cancellation is only available before production begins. If approved, 95% is refundable within 8 hours of payment and 80% within 24 hours; after production begins, non-quality cancellations or refunds are not available.
What should I do about a damaged order?
Contact Wifeydoll within 48 hours if your order arrives damaged or defective. Clear evidence helps identify whether the concern involves manufacturing, transit, or the confirmed configuration, then confirm the appropriate next step.
What damage claim evidence is needed?
Damage claim evidence should include your order number and clear photos or video. Add photos of the sealed carton and shipping label, a full-body photo, close-ups of the issue, and an unboxing video or sequential photos when available.
Will refund processing fees be deducted?
Refund processing fees may be deducted in approved non-quality cancellations before production. Non-refundable payment-provider fees or intermediary bank charges may be deducted from the final refund amount.
Are returned dolls ever resold?
No. Returned dolls are not resold by Wifeydoll once opened or used. This zero-resale principle protects hygiene, privacy, and the assurance that each customer receives a new, sealed doll.
What happens if my selected configuration is unavailable?
If your selected configuration is unavailable, Wifeydoll will contact you with available options. This may include a comparable alternative with any price difference reviewed, or a full refund.
9. Contact and Next Step
For any questions regarding this policy or your order, please reach out to[email protected]including your order number. Our team will review your situation and provide clear guidance on the next steps.