After-Sales Service & Warranty Support

After-sales terms for structural, finish, functional, and delivery-related concerns reported after a Wifeydoll order arrives.

Contents

1. Introduction
2. Quick Answer
3. Concerns Noticed at Delivery
4. Warranty Coverage & Remedies
5. What Is Not Treated as a Manufacturing Defect
6. What to Include With an After-Sales Request
7. How Wifeydoll Handles a Request
8. Support After the Warranty Period
9. After-Sales vs. Return & Refund Policy
10. FAQ

1. Introduction

This policy applies to products purchased directly from Wifeydoll and identified by a Wifeydoll order number. It explains the reporting periods, covered concerns, remedies, and evidence required for structural, manufacturing, optional-feature, and delivery-related after-sales requests. Wifeydoll companion dolls are intended for private ownership by adults aged 18 and older, and after-sales coverage applies to the original purchaser.

2. Quick Answer

Report delivery damage, missing items, or an incorrect configuration within 48 hours of delivery. Send the order number, a short description, and clear photos to [email protected] from the email used for the order; add a short video for movement or electronic-function concerns. Depending on the classification, Wifeydoll arranges a repair kit with guidance, a replacement part, a replacement of the affected component or doll, or partial compensation. In most cases the doll does not need to be shipped back.

3. Concerns Noticed at Delivery

Inspect the doll from head to toe before first use. If you notice visible damage, a missing item, or a difference from your confirmed order, contact Wifeydoll within 48 hours of delivery. Keep the original packaging and leave the affected area as found until the initial review is complete; do not apply cleaning or repair products beforehand.

4. Warranty Coverage & Remedies

Coverage depends on the type of concern and when it is reported. The remedy is chosen according to the extent of the problem once the evidence has been reviewed.

Main skeleton failure means breakage that prevents normal use because the full body sex doll can no longer hold, support, or move as designed. Replacement parts and repair kits sent under this policy are shipped at Wifeydoll’s cost. Custom Orders and Ready-to-Ship dolls are covered on the same terms.

5. What Is Not Treated as a Manufacturing Defect

5.1 Mild TPE Odor and Smooth Mold Lines

TPE is a composite material and may have a mild odor under normal conditions, which fades with airing. Smooth mold lines are part of the forming process. Neither is a quality issue.

5.2 Hand-Finished Characteristics

Each doll is finished by hand. Minor skin characteristics, slight makeup variation from the reference images, and fingernails or eyelashes that loosen in transit are not defects; nails and eyelashes can be reattached with the glue supplied in the care kit.

5.3 Appearance Preference

Personal preference is not treated as a manufacturing defect. Promotional images are references. The delivered configuration is verified against the product listing for a Ready-to-Ship doll, and against the confirmed pre-shipment photos, video, and option list for a Custom Order.

5.4 Staining, Wear, and Ownership-Related Damage

Color transfer from clothing, normal wear, and damage caused by improper handling, cleaning, storage, or use are not treated as manufacturing defects. The same applies to electronic functions damaged by operation outside the supplied instructions. Wifeydoll can still provide care or material-specific repair guidance when appropriate.

5.5 Finger or Toe Wire Damage

A bent or broken finger or toe wire is not classified as a main skeleton failure under this policy. A wire found protruding at delivery is handled as minor delivery damage; a wire bent during ownership is handled with repair guidance.

6. What to Include With an After-Sales Request

Write to [email protected] from the email address connected to the order and include the date the issue was first noticed. Keep the product in its current condition until the initial review is complete.

7. How Wifeydoll Handles a Request

1. You submit your order number, a description of the issue, and the required photos or videos.
2. Wifeydoll reviews the submitted evidence against your confirmed configuration, delivery records, and product specifications.
3. If any detail is still unclear, we may request specific angles or checks to determine the cause.
4. Wifeydoll then classifies the issue and outlines the appropriate solution.
5. The agreed remedy is promptly arranged—whether through sending replacement parts, processing a replacement or refund, or providing expert repair guidance.

8. Support After the Warranty Period

For a concern reported after the reporting window, or for damage that occurred during ownership, Wifeydoll still provides care and material-specific repair guidance. Repair kits and replacement parts can be supplied at cost where the supplier makes them available; the price and shipping are confirmed before anything is sent.

9. After-Sales vs. Return & Refund Policy

Use this page for a structural, surface, functional, or delivery-related concern after delivery. For order cancellation, return eligibility, or refund timing, review the Return & Refund Policy. Production and transit times are listed in the Shipping Policy.

10. FAQ