We’re here for you
Contact Wifeydoll
Our support team is here to help with your orders, customization, delivery, product care, and more. Your privacy and your satisfaction come first.
Private. Discreet. Here when you need us.
Send us a message
Fill out the form below and our support team will get back to you as soon as possible.
Customer care
Response time
Usually within 1 business day. Thank you for your patience.
Your privacy matters
Your inquiry is handled privately, and information is shared only as necessary to provide the requested service, as described in ourPrivacy Policy.
Official channels only
We only contact you from an @wifeydoll.com email address and our official Instagram, X and Reddit accounts. We do not ask for payment outside this website.
Quick answers
Frequently asked questions
Is the packaging discreet?
Yes. Every order ships in a plain box with no brand name, logo, or product description on the outside. Nothing on the package indicates what is inside.
How long does production and shipping take?
Items in stock at our US or EU warehouse are dispatched within a few days. A made-to-order companion is produced first, and production time depends on the model and the options you choose; shipping time then depends on your destination. Current estimates are listed in our Shipping Policy, and once your order has been dispatched you can follow it on Track Your Order.
Can I return my doll if not satisfied?
Due to the intimate nature of companion dolls, our return policy does not cover change-of-mind requests once unpacked. However, if your companion arrives with transit damage, a missing accessory, or a configuration defect, please contact Wifeydoll within 48 hours of delivery with unboxing photos or video for an authorized repair, replacement, or refund. Full conditions are in our Return & Refund Policy and After-sale Policy.
Will I have to pay customs duties or import tax?
It depends on your country. For destinations on our tax-included shipping routes there is nothing extra to pay on delivery. For other countries, any duties or taxes are charged by your local customs office. The country list is in our Shipping Policy.
How do I verify that a message or order is really from Wifeydoll?
Official emails come only from an @wifeydoll.com address, and payment is only through the payment options shown at checkout on wifeydoll.com. We do not ask for bank transfers, gift cards, or payments through a social media account. If something looks off, forward it to [email protected] before you act on it, and see How to Avoid Scams for the full checklist.
Looking for more answers?
Our Help & Support pages cover shipping and delivery, order tracking, returns and after-sales service, and step-by-step care guides.